ICT Support Technician Level 1&2

Apply now Job no: 493183
Work type: Full Time - White Collar
Location: Perth - Wangara
Categories: Information Technology


Duratec is an ASX listed project-based contractor offering a full range of remediation services with more than 15 branches across Australia servicing the Mining, Defence, Oil and Gas, Industrial and Marine industries along with Government assets and Commercial Infrastructure including Heritage buildings.


We have an opportunity for an energetic and customer centric ICT Support Officer to join our growing ICT team based in our head office in Wangara. Reporting to the ICT Manager the role will be responsible for all ICT support and helpdesk enquiries across the business.


Working in a tight knit team with another ICT Support Officer, your daily responsibilities include:

  • Answer incoming support calls and provide resolution within SLA using our call logging system
  • User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
  • Desktop and Laptop SOE deployment, support and repair
  • Administration and support or various peripheral devices
  • Handheld Device deployment and support (including smartphones and other IOS devices)
  • Application installation, upgrades, configuration and support
  • Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
  • Organising warranty and repairs for faulty devices
  • Purchasing, stock and asset management using our asset management system


You will have high level communication, customer service flair with the ability to liaise with all levels of our business and work solo and part of a supportive, friendly team environment. Excellent time management skills are key with the ability to work under pressure adhering to deadlines. 

As well as bringing your previous well-rounded ICT support experience, to be successful in this role, you will have:

  • Strong administration and troubleshooting skills across Windows 10
  • Strong troubleshooting skills across various peripheral devices
  • Prior SOE deployment experience
  • Prior handheld device experience
  • IP Telephony administration
  • Windows Server 2016-2019 and Microsoft Office 365 basic administration and support experience
  • Systems documentation experience
  • Excellent record keeping and asset management

The following skills and exposure would also benefit you in this role:

  • JDE Administration and Support
  • Microsoft Office 365 Configuration
  • IP Telephony Configuration and Administration
  • Prior experience with Manage Engine
  • PDQ Deploy Configuration and Administration


We strive to foster a working environment that supports every individual to attain their best potential with a wide range of employee benefits and ongoing opportunity to develop individual capability including:

  • Employee recognition programs
  • Learning and development opportunities
  • Range of perks including salary packaging options and discounted health insurance


Please click on apply and complete the online application form.

Duratec is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.


Advertised: W. Australia Standard Time
Applications close:

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