ICT Support Officer

Apply now Job no: 493955
Work type: FT - White
Location: Perth
Categories: Information Technology

Reporting to the ICT Manager you will be responsible for all ICT support and helpdesk enquiries across the business. You will be based in our office in Wangara on a full time basis and your duties will also include:

  • Answer incoming support calls and provide resolution within SLA using our call logging system
  • User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
  • Desktop and Laptop SOE deployment, support, and repair
  • Administration and support or various peripheral devices
  • Handheld Device deployment and support (including smartphones and other IOS devices)
  • Application installation, upgrades, configuration, and support
  • Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
  • Organising warranty and repairs for faulty devices
  • Purchasing, stock and asset management using our asset management system


You will have excellent communication skills and an exceptional customer service flair with the ability to liaise with all levels of the business and work autonomously and part of a supportive team environment. You will also have:

  • Strong administration and troubleshooting skills across Windows 10
  • Prior SOE deployment experience
  • Prior handheld device experience
  • IP Telephony administration
  • Windows Server 2016-2022 and Microsoft Office 365 basic administration and support experience
  • Excellent record keeping and asset management


  • Opportunity to thrive, develop and grow in a supportive environment
  • Family values company and work life balance
  • Ongoing rewards & recognition programs 
  • Employee referral programs up to $2000
  • Attractive salary supported by a weekly pay cycle
  • Company paid parental leave
  • Employee Assistance Program
  • Salary packaging options
  • Discounted health and wellbeing services
  • First Aid and Mental First Aid Support Officers available

Please submit your resume today and one of our friendly recruiters will be in touch with next steps.


Duratec Australia is an ASX listed Engineering, Construction and Remediation project contractor with a fast-growing national presence. We lead the way in providing whole-of-life solutions for assets across the Defence, Marine, Mining, Energy, and commercial sectors. Our impressive portfolio of unique and challenging projects includes defence buildings and infrastructure, ports and wharves, power stations, stadiums, and historic buildings, just to name a few!

Duratec is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

Advertised: W. Australia Standard Time
Applications close:

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